Important Details
1.Our Promise
At MRMJDSTYLE, we believe enduring style begins with quality, craftsmanship and considered choice.
Every item we offer is selected with care for its design, materials, provenance and ability to transcend short-lived trends. Our collection is intended for customers who value understated luxury and the pleasure of owning pieces that continue to feel relevant season after season.
Whether an item is new or pre-owned, we aim to describe it clearly, photograph it faithfully and present its condition honestly. We inspect every item before it is offered for sale and again before dispatch.
Our approach is simple: authentic products, thoughtful curation, transparent descriptions and personal customer service. If something is not right, we want to hear from you and we will deal with it fairly.
MRMJDSTYLE — Consistent Understated Style.
2. Authenticity Guarantee
Confidence is fundamental when buying luxury goods. MRMJDSTYLE only offers items that we believe to be authentic.
Our approach
Every item is assessed before listing using the information reasonably available to us. Depending on the product, this may include inspection of construction, materials, labels, serial or model information, hardware, packaging, provenance and other brand-specific details.
Where original packaging, receipts, certificates, dust bags, spare parts or accessories are included, the product listing will say so. Their absence does not by itself indicate that an item is not authentic.
Our guarantee
We do not knowingly offer counterfeit goods. If you have a genuine concern about the authenticity of an item purchased directly from MRMJDSTYLE, contact us promptly with your order details and the reasons for your concern. We will review the matter carefully and may ask for photographs or an independent written assessment.
Nothing in this guarantee limits your statutory rights. If goods are not as described or otherwise fail to conform to the contract, your legal rights remain unaffected.
Brand relationships
Unless a product page expressly states otherwise, MRMJDSTYLE is an independent retailer and is not affiliated with, endorsed by, sponsored by or an authorised dealer of the brands whose products may be offered on the site. Brand names and trademarks belong to their respective owners.
3. Condition Guide
We want the condition of every item to be easy to understand before you buy. Product-specific photographs and descriptions always take priority over the general categories below.
Condition
Meaning
New with tags
Unworn and supplied with original retail tags attached. Packaging or tags may show minor storage or handling marks where disclosed.
New / unworn
Unworn but original retail tags may be absent, detached or unavailable. Any storage marks or packaging limitations will be disclosed.
Excellent
Pre-owned or handled with very limited signs of wear. No material flaw unless specifically described.
Very good
Light, normal signs of previous wear or handling, with any notable marks, alterations or wear described and photographed where practicable.
Good
Clear signs of wear consistent with age or use. The item remains wearable or usable; relevant defects or cosmetic issues are disclosed.
Measurements
Where measurements are provided, they are approximate and may vary slightly depending on the garment, fabric and measuring method. Customers should compare measurements with a similar item that fits them well rather than relying solely on the size shown on the label.
Colour and appearance
We aim to represent colours accurately, but screens, lighting and device settings can affect how colours appear. Natural materials may also show subtle variations in texture, grain or tone. These characteristics are not necessarily defects.
Pre-owned items
Pre-owned goods are not expected to be indistinguishable from new goods. Their age, description, price and disclosed condition are relevant when assessing quality. This does not affect your statutory rights where an item is faulty, materially misdescribed or otherwise does not conform to the contract.
4. Privacy Policy
Last updated: 8 August 2026
This Privacy Policy explains how MRMJDSTYLE collects, uses, shares and protects personal information when you visit MRMJDSTYLE.com, contact us or place an order.
1. Who we are
MRMJDSTYLE is the trading name of MRMJDSTYLE established in the United Kingdom.
Contact: mark.dilnot@mrmjdstyle.com
Business correspondence address: TN4 8DB
Company number: N/A
2. Information we collect
· Identity and contact information, such as your name, billing and delivery address, email address and telephone number.
· Order and transaction information, including products purchased, order value, delivery status, returns, refunds and customer-service history.
· Payment-related information. Payment card details are generally processed by the payment provider rather than stored directly by MRMJDSTYLE.
· Account information, if customer accounts are enabled.
· Marketing preferences, such as whether you have subscribed to email updates.
· Technical and usage information, such as IP address, device/browser information, pages viewed, referral information and cookie or similar-technology identifiers, depending on your consent choices and our website configuration.
· Information you provide when you contact us, submit a form, make a complaint, request a return or exercise a data-protection right.
3. How we use personal information and our lawful bases
Purpose
Typical lawful basis
Process and fulfil orders; take payment; deliver goods; manage returns and refunds
Performance of a contract; legal obligation where applicable
Customer service and order communications
Performance of a contract; legitimate interests in operating and supporting our business
Fraud prevention, website security and protecting our legal rights
Legitimate interests; legal obligation where applicable
Accounting, tax and business records
Legal obligation; legitimate interests
Email marketing
Consent where required, or another lawful basis where UK electronic-marketing rules permit it
Website analytics and non-essential tracking
Consent where required under PECR / applicable storage-and-access rules
Improve our website, products and customer experience
Legitimate interests where appropriate; consent where the activity depends on non-essential storage/access technologies
Where we rely on legitimate interests, we consider whether our interests are necessary and balanced against your rights and interests.
4. Marketing
If you choose to receive marketing, we may send you information about new arrivals, editorial content, services or offers. You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us. Withdrawing marketing consent does not affect service messages relating to an order.
5. Cookies and similar technologies
Our website uses cookies and may use other storage and access technologies. Some are necessary for the site, basket, checkout or security to work. Non-essential technologies, including certain analytics or advertising technologies, are used only in accordance with the consent choices presented on the site where consent is required. See our Cookie Policy for more detail.
6. Who we share information with
We may share personal information where reasonably necessary with service providers that help us operate the website and fulfil orders, including:
· Squarespace and website-hosting/ecommerce service providers;
· payment processors and payment-method providers enabled at checkout;
· delivery companies and fulfilment providers;
· email, customer-service, analytics or marketing providers that we actually use;
· professional advisers such as accountants, insurers, legal advisers and auditors;
· fraud-prevention, security and technology providers;
· regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law.
We do not sell your personal information.
7. International transfers
Some service providers may process personal information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, we will rely on an applicable adequacy regulation or appropriate contractual or other safeguards. You may contact us for further information about safeguards relevant to your data.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements. Order and financial records may need to be retained for several years. Marketing information is retained until you unsubscribe or until it is no longer appropriate to keep it. Cookie durations vary; see the Cookie Policy and live cookie-preference information.
9. Security
We use reasonable organisational and technical measures appropriate to the nature of the information we handle. No internet transmission or storage system can be guaranteed to be completely secure.
10. Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights to access your personal information, correct inaccurate information, request erasure, restrict processing, object to certain processing, receive certain information in a portable format and withdraw consent where processing is based on consent.
The right to object can be particularly relevant where processing is based on legitimate interests or involves direct marketing. To exercise a right, contact : mrmjdstylecustomerservice@gmail.com. We may need to verify your identity.
11. Complaints
Please contact us first if you have a privacy concern so that we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office (ICO). Current contact and complaint information is available from the ICO's official website.
12. Children
MRMJDSTYLE is not directed at children. We do not knowingly seek to collect personal information from children for the purpose of selling products to them.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in law, technology or our business practices. The current version will be published on this page with its latest revision date.
6. Cookie Policy
Last updated: 8 August 2026
This policy explains how MRMJDSTYLE.com uses cookies and other technologies that store information on, or access information from, your device.
1. What are cookies?
Cookies are small data files stored by a website on your browser or device. Similar technologies can include local storage, pixels, scripts, tags and other tools that store or access information on a device.
2. Our Squarespace website
MRMJDSTYLE.com is built using Squarespace. Squarespace and services integrated with the site may place cookies or use similar technologies to provide website functionality, security, ecommerce, analytics and other features.
3. Categories we may use
Category
Purpose
Consent
Strictly necessary
Core website operation, security, basket, checkout, session and requested services.
Used where permitted without consent because they are necessary for the requested service.
Functional
Remember choices or enable optional features that are not strictly necessary.
Consent may be required depending on the technology and purpose.
Analytics / performance
Understand site use, traffic and performance, including Squarespace Analytics or other analytics tools if enabled.
Used only in accordance with applicable consent requirements.
Advertising / marketing
Measure campaigns, build audiences or personalise advertising if tools such as advertising pixels are installed.
Prior consent where required.
4. Your choices
When the cookie banner is enabled, you can use the options presented to accept, decline or manage non-essential cookies. You can change your choices using the site's cookie-preference control where available. You can also control cookies through your browser, although blocking necessary technologies may affect site functionality.
5. Third-party services
The exact third parties depend on the services enabled on MRMJDSTYLE.com. Before publication, the website owner should verify the live cookie inventory and list any material third-party analytics, advertising, embedded-media, payment or customer-service technologies used.
6. Cookie duration
Some cookies last only for a browsing session; others remain for a defined period. The live cookie-preference interface and the relevant provider documentation should be used to confirm current cookie names and durations because these can change as services are updated.
7. Changes
We may update this Cookie Policy when our website, integrations or legal requirements change. Please review it periodically.
8. Contact
Questions about our use of cookies can be sent to info@mrmjdstyle.com.
6. Terms & Conditions of Sale
Last updated: 8 August 2026
These Terms & Conditions apply to purchases made through MRMJDSTYLE.com. Please read them before placing an order.
1. About us
MRMJDSTYLE is the trading name of MRMJDSTYLE, United Kingdom. Email: mark.dilnot@mrmjdstyle.com. Company number: N/A.
2. Who may order
You must be legally capable of entering into a binding contract. By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the chosen payment method.
3. Products
We take reasonable care to describe and photograph products accurately. Product colours may vary slightly because of screen settings, photography and lighting. Natural materials can vary in grain, tone and texture. Measurements are approximate.
For pre-owned items, signs of prior wear consistent with the disclosed condition are not faults merely because the item is not in new condition. Please read the product description, photographs and Condition Guide carefully.
4. Authenticity
We only offer items that we believe to be authentic. Our Authenticity Guarantee forms part of the information available to customers but does not limit statutory rights.
5. Prices
Prices are shown in the currency displayed on the site and will state or reflect applicable UK taxes where required. Delivery charges and, where applicable, international taxes or duties are dealt with separately at checkout or in the Shipping & Delivery Policy.
We try to ensure pricing is accurate. If an obvious pricing or description error is discovered before an order is accepted or dispatched, we may contact you to offer the option of proceeding at the correct price or cancelling for a full refund. We will not deliberately rely on a pricing-error clause to avoid a valid consumer right.
6. Placing an order and contract formation
Your order is an offer to buy the selected goods. An automated order acknowledgement confirms that we have received the order; it does not necessarily mean the order has been accepted. Unless the checkout wording states otherwise, a contract is formed when we send confirmation that the goods have been dispatched or otherwise expressly accept the order.
We may decline an order before acceptance, for example if an item is unavailable, payment cannot be authorised, we reasonably suspect fraud, there is an obvious error, or we cannot deliver to the address provided. If payment has already been taken for an order we do not accept, it will be refunded.
7. Payment
Payment is made using the methods shown at checkout. Payment services may be provided by third parties and may be subject to their own terms and privacy information. We do not guarantee that every payment method will always be available.
8. Availability
Many MRMJDSTYLE pieces may be one-off or available in limited quantities. Adding an item to a basket does not reserve it unless the site expressly says otherwise.
9. Delivery
Delivery terms, estimated timeframes, charges and international information are set out in our Shipping & Delivery Policy. Unless a different period is agreed, consumer law may require delivery without undue delay and within the applicable statutory period.
10. Ownership and risk
Ownership of goods passes to you when we have received payment in full. Responsibility for physical loss or damage generally passes to a consumer when the goods come into the physical possession of the consumer or a person identified by the consumer to take possession, subject to applicable law.
11. Cancellation and returns
For qualifying distance purchases, consumers generally have a legal right to change their mind within the statutory cancellation period, subject to exceptions. Our Returns & Refunds Policy explains how to cancel, return goods and obtain a refund. That policy does not reduce your statutory rights.
12. Faulty or misdescribed goods
Consumer goods must meet applicable statutory standards, including being as described, of satisfactory quality and fit for purpose where the law requires. If an item is faulty, materially misdescribed or otherwise does not conform to the contract, please contact us. Your remedies are governed by applicable consumer law and are not restricted by our voluntary returns policy.
13. Promotional codes
Promotional codes may be subject to specific conditions, validity dates, product exclusions or minimum-spend requirements. Unless stated otherwise, codes cannot be exchanged for cash and may not be combined.
14. Intellectual property
The MRMJDSTYLE name, original website copy, layout, photography, graphics and other original content are protected by intellectual-property laws where applicable. You may view the site for personal shopping purposes but may not reproduce or commercially exploit our original content without permission.
15. Third-party trademarks
Third-party brand names and trademarks remain the property of their respective owners. Their appearance on our site identifies the products offered and does not imply affiliation or endorsement unless expressly stated.
16. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights and remedies that cannot legally be excluded.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law. We are not responsible for business losses arising from a consumer purchase, such as loss of profit, revenue, business opportunity or goodwill.
17. Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, but this does not remove rights you have under consumer law. We will take reasonable steps to minimise the effect of any disruption.
18. Complaints
Please contact mrmjdstylecustomerservice@gmail.com with your order number and a clear description of the issue. Our Contact & Customer Care page explains our complaints process.
19. Governing law
These Terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the UK, you may also benefit from mandatory protections and may be entitled to bring proceedings in the courts available to you under applicable law.
20. Changes
We may update these Terms from time to time. The version in force when your order is placed will normally apply to that order.
7. Shipping & Delivery Policy
Last updated: 8 August 2026
We aim to make delivery straightforward, secure and appropriate for the value of the pieces we sell.
1. Order processing
Orders are normally inspected and prepared for dispatch within 2 working days after payment is confirmed. Orders placed at weekends or on UK bank holidays may be processed on the next working day.
2. UK delivery
Where tracking is available, we will provide tracking information after dispatch. Higher-value orders may require a signature or other delivery confirmation.
3. Delivery addresses
Please check your delivery address carefully before ordering. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered fulfilment.
4. Delivery estimates
Delivery dates are estimates unless we expressly agree a fixed date. We will inform you if we become aware of a significant delay. Your statutory rights regarding delivery remain unaffected.
5. Missed or unsuccessful delivery
If a carrier cannot complete delivery, follow the carrier's instructions for redelivery or collection. If a parcel is returned to us because the address supplied was incorrect or delivery was repeatedly unsuccessful, we will contact you about the available options and any lawful additional delivery cost.
6. Loss or damage in transit
If your parcel appears lost, arrives damaged or has been tampered with, contact us promptly at mark.dilnot@mrmjdstyle.com. Keep the packaging and take clear photographs where possible. We will investigate with the carrier and provide the remedy required by applicable law.
7. International delivery
We may deliver to selected countries shown at checkout. International delivery times are estimates and customs processing can cause delays.
Unless checkout expressly states that duties and import taxes are included, the recipient may be responsible for import VAT, customs duty, brokerage or other local charges. These charges are imposed by local authorities or carriers and are outside our control. Do not publish this paragraph without confirming your actual duties/taxes model.
8. Restrictions
We may be unable to ship certain products or values to particular destinations because of carrier, insurance, customs, sanctions or legal restrictions. If we cannot fulfil an order, we will contact you and refund any amount paid for the affected goods.
9. Contact
For delivery questions, contact customerservice@mrmjdstyle.com and include your order number.
8. Returns & Refunds Policy
Last updated: 8 August 2026
We want you to buy with confidence. This policy explains our standard returns process and sits alongside, rather than replacing, your statutory rights.
1. Change-of-mind cancellation for online purchases
If you are a UK consumer buying qualifying goods online, you will generally have 14 days from the day after you, or a person you nominate, receives the goods to tell us that you wish to cancel, subject to statutory exceptions.
After notifying us of cancellation, you should return the goods without undue delay and within 14 days, unless we have agreed another arrangement.
2. How to start a return
1. Email customerservice@mrmjdstyyle.com with your order number and the item you wish to return.
2. Tell us whether the return is a change of mind, a fault, damage, an incorrect item or another issue.
3. Wait for the return instructions and return address before sending the item.
4. Package the item securely and retain proof of posting or collection.
3. Condition of change-of-mind returns
You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning, broadly as you might in a shop. You are responsible for any reduction in value caused by handling beyond what is reasonably necessary.
For a full change-of-mind refund, please return items with all parts, accessories and packaging supplied, where reasonably possible. Do not remove attached retail tags merely to decide whether you wish to keep an item. This request does not remove rights you have under consumer law.
4. Hygiene, personalised and other exceptions
Certain goods can be excluded from statutory change-of-mind cancellation rights, for example genuinely personalised goods or sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, where the legal conditions are met. If MRMJDSTYLE sells an item subject to an exception, the product page and/or checkout information should identify it clearly.
5. Return postage
For change-of-mind returns, the customer is responsible for the direct cost of returning the goods.
Where goods are faulty, damaged in transit, incorrect or otherwise do not conform to the contract, we will provide the remedy and bear return costs where required by law.
6. Refund timing and method
For a valid statutory cancellation, we will make the required refund without undue delay and within the period required by law. For returned goods, we may be entitled to wait until we receive the goods back or you provide evidence that you have sent them back, whichever occurs first.
Where required, the refund will include the standard outbound delivery cost. Any extra amount paid for a more expensive delivery option than our least expensive standard option may not be refundable to the extent permitted by law.
Refunds are normally made to the original payment method. Your bank or payment provider may take additional time to display the credit.
7. Faulty, damaged or misdescribed goods
If you believe an item is faulty, damaged, not as described or otherwise does not conform to the contract, contact us as soon as reasonably possible with your order number and details of the problem. Photographs can help us understand the issue but will not be used to impose an unreasonable barrier to a statutory remedy.
Your legal rights for faulty or non-conforming goods are separate from the 14-day change-of-mind right and may continue beyond that period.
8. Pre-owned goods
A disclosed sign of wear, repair, alteration or cosmetic issue that formed part of the description at the time of sale is not automatically a fault. We assess complaints in light of the item's description, age, condition, price and applicable consumer law.
9. Exchanges
We do not currently offer direct exchanges.
10. Returns from outside the UK
International customers should contact us before returning an item. Clearly follow the return customs instructions we provide. Customers may be responsible for return shipping and customs-related costs for change-of-mind returns, subject to mandatory local consumer law.
11. Your statutory rights
Nothing in this policy limits or excludes rights that cannot lawfully be limited or excluded.
9.Contact & Customer Care
Thoughtful, personal service is part of the MRMJDSTYLE experience.
Contact
Customer service email: customerservice@mrmjdstyle.com
Sales enquiries email: mark.dilnot@mrmjdstyle.com
General enquiries email: info@mrmjdstyle.com
Collaboration email: mark.dilnot@mrmjdstyle.com
Response times
We aim to acknowledge customer enquiries within 2 WORKING DAYS. More complex matters, including carrier investigations or authenticity reviews, may take longer, but we will keep you informed where appropriate.
Order enquiries
Please include your order number when contacting us about an existing purchase. For delivery issues, include any relevant tracking information. For a product concern, clear photographs can be helpful.
Complaints
5. Contact us at mark.dilnot@mrmjdstyle.com and mark the message 'Complaint'.
6. Include your name, order number (if relevant), what happened and the outcome you are seeking.
7. We will acknowledge the complaint and review the available information.
8. We will provide a substantive response as soon as reasonably practicable and explain any next steps.
Making a complaint does not affect your statutory rights.
Privacy requests
For data-protection questions or rights requests, contact infop@mrmjdstyle.com. We may need to verify your identity before releasing or changing personal information.
Accessibility
If you have difficulty accessing information on the website or need customer-care information in a more accessible format, please contact us and we will make reasonable efforts to assist.